Question 1

Are you accepting new patients?

Accepted Answer

Yes! We welcome new patients of all ages—from pediatrics to geriatrics. Call us at 770-458-8497 or book online at lenoxmedicalclinic.com to schedule your first visit.

Question 2

What services does Lenox Medical Clinic offer?

Accepted Answer

We provide primary care for all ages, chronic disease management, specialized geriatric care, medical weight management, and a full medical spa with Fotona laser treatments, BioTE hormone therapy, PRP, HydraFacial, exosome therapy, and IV hydration. We also provide on-site diagnostics including Quest lab testing, RetinaVue screening, and EKG.

Question 3

What should I bring to my first appointment?

Accepted Answer

Please bring a photo ID, insurance card(s), a list of current medications with dosages, any recent lab results or medical records, and a list of questions or concerns. You can also complete intake forms online through our patient portal before your visit.

Question 4

What languages do you speak?

Accepted Answer

Dr. Challa speaks Bengali, Hindi, Nepali, Tamil, and Telugu. Our office staff speaks English, Spanish, Bangla, Hindi, and Nepali.

Question 5

How can I schedule an appointment, and do you have a patient portal?

Accepted Answer

You can schedule by calling 770-458-8497 or booking online at lenoxmedicalclinic.com. Our patient portal lets you view lab results, request refills, send secure messages, and complete forms before your visit. Ask our front desk for setup instructions.

Question 6

Do you accept insurance?

Accepted Answer

Lenox Medical Clinic participates with many major insurance plans through Emory Healthcare Network (EHN). We recommend calling 770-458-8497 before your visit to verify your specific coverage and benefits. Most aesthetic and med spa services are considered elective and are not typically covered by insurance—our team can discuss pricing and payment options.

Question 7

Do you offer annual physicals, preventive screenings, and on-site lab work?

Accepted Answer

Yes. We provide comprehensive annual wellness exams, age-appropriate screenings, immunizations, and on-site diagnostics including Quest lab testing, RetinaVue screening, and EKG—so you can complete key tests during the same visit without a separate trip.

Question 8

What conditions do you commonly treat?

Accepted Answer

We treat a wide range of conditions including diabetes, hypertension, high cholesterol, heart disease, COPD, asthma, thyroid disorders, arthritis, obesity, acute infections, allergies, and more. We also provide pediatric care, women’s health, and men’s health services.

Question 9

What makes your geriatric care different?

Accepted Answer

Dr. Challa is fellowship-trained in geriatric medicine at the University of Louisville, giving her specialized expertise in the complex needs of older adults. We offer comprehensive geriatric assessments, memory and cognitive screening, fall prevention, medication optimization, and care coordination across specialists—going beyond what most primary care practices provide.

Question 10

How does your weight loss program work?

Accepted Answer

Our program is physician-supervised and tailored to your health profile—not a one-size-fits-all diet. Dr. Challa evaluates your medical history, lab work, and lifestyle to create a plan that may include nutritional counseling, behavioral strategies, and FDA-approved medications when appropriate. The focus is on sustainable, long-term results.

Question 11

Do you offer aesthetic services, and who performs them?

Accepted Answer

Yes. Our medical spa offers Fotona laser treatments, BioTE hormone therapy, PRP, HydraFacial, exosome therapy, and IV hydration. All procedures are performed or directly supervised by Dr. Challa, who completed advanced aesthetic training through Harvard Medical School.

Question 12

Do I need a consultation before treatment, and how do I know what’s right for me?

Accepted Answer

Yes, we recommend a consultation for all new aesthetic patients. Dr. Challa will evaluate your concerns, discuss your goals, and recommend a personalized plan. We never pressure patients into procedures and always explain what to expect before, during, and after treatment.

Question 13

Do you focus on natural-looking results?

Accepted Answer

Absolutely. Dr. Challa takes a conservative, patient-centered approach. The goal is always to help you look refreshed and confident—never overdone. Every treatment is customized to your facial anatomy, skin type, and personal preferences.

Question 14

What is Fotona, and what can it treat?

Accepted Answer

Fotona is one of the most advanced aesthetic laser systems in the world, with over 30 treatment applications. We use it for skin resurfacing, tightening, acne and scar treatment, hair removal, vascular and pigmentation correction, nail fungus, snoring reduction (NightLase®), and feminine wellness (IntimaLase®/IncontiLase®).

Question 15

Are laser treatments painful, and is there downtime?

Accepted Answer

Most patients describe a warming or mild tingling sensation—generally very comfortable. Many Fotona treatments have little to no downtime. The number of sessions depends on the treatment and your goals. Dr. Challa will explain what to expect during your consultation.

Question 16

What are BioTE hormone therapy, PRP, and IV hydration?

Accepted Answer

BioTE uses plant-based hormone pellets customized to your lab results, placed in a quick in-office procedure to address fatigue, weight gain, low libido, and mood changes. PRP uses your own concentrated platelets for facial rejuvenation, hair restoration, and joint therapy. IV hydration delivers vitamins and fluids directly into the bloodstream for energy, immune support, and recovery—treatments take 30–60 minutes.

Frequently asked questions